Delete your account
How to delete your HealthWallet account in the app, and how to ask for help if you cannot sign in.
Delete in the app
- Sign in to HealthWallet.
- Open Settings and scroll to the Account section.
- Tap Delete account.
- Read the confirmation dialog, type DELETE, and confirm. The app deletes your account and signs you out.
If the app shows a failure message, the deletion did not complete. Contact support for help.
What is deleted
HealthWallet first removes the files you uploaded — your profile photo, medical documents and progress photos — and then deletes your account. With it go your profile and health information, appointments, chats and the messages you sent, notifications, plans assigned to you, reports and blocks that involve you, and the app's record of your payments.
A doctor's public map listing can remain as directory information, no longer connected to the account. Backups kept by our database provider are overwritten within 7 days. FIB keeps its own payment records under its own obligations. The Privacy Policy has the details.
Cannot access your account?
Request deletion at rawazyas@gmail.com. Include the phone number linked to the account and say that you want to delete your HealthWallet account. Do not send a verification code or medical records by email. We will confirm the request comes from the account holder before deleting anything.